Udemy – IT Service Management ISOIEC 200001 Updated Course
English | Tutorial | Size: 998.03 MB
Learn and implement this ISO/IEC 20000-1 standard to control risks, achieve business benefits, & continual improvement.
What you’ll learn
You will learn IT Service Management ISO/IEC 20000-1 in detail
You will be able to learn how to control risks, achieve business benefits and continual improvement in your organization
You will also learn and understand the scope, objectives, key terminology and high-level requirements of ISO/IEC 20000-1 standard
You will also learn main elements of the certification process and other useful tips
You will also learn how ISO/IEC 20000-1 gives real, actionable, and valuable guidance to your enterprise
You will be able to learn how to establish, implement, maintain, and continual improvement of service management system at your organization or company
and much more
Requirements
General knowledge & concepts related to service management is helpful
Overview
Section 1: Module 1
Lecture 1 What in this course
Lecture 2 Standards demystifyed
Lecture 3 What is ISO/IEC 20000
Lecture 4 The ISO/IEC 20000 document family
Lecture 5 Evolution
Lecture 6 ISO/IEC 20000 standard breakdown
Section 2: Module 2
Lecture 7 The scope and structure of the Service Management System (SMS)
Lecture 8 Context of the organization
Lecture 9 Leadership
Lecture 10 Planning
Lecture 11 SMS support
Lecture 12 Operation
Lecture 13 Evaluating performance
Lecture 14 Improvement
Section 3: Module 3
Lecture 15 Focus on operation of the SMS clause
Lecture 16 Service portfolio
Lecture 17 Manage expectations with relationships and agreements
Lecture 18 Balance supply and demand when delivering services
Lecture 19 Design, build, and transition services and components
Lecture 20 Manage issue resolution and service fulfillment
Lecture 21 Address assurance risks
Section 4: Module 4
Lecture 22 Guidance
Lecture 23 Guidance structure
Lecture 24 Real world application
Lecture 25 My tips
Lecture 26 Two type of certificate
Lecture 27 Certification process
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