Service

LinkedIn Learning – IT Service Desk – Create a Knowledge Management Center Using ChatGPT

LinkedIn Learning – IT Service Desk – Create a Knowledge Management Center Using ChatGPT
English | Tutorial | Size: 295.47 MB


Creating a ChatGPT-based knowledge management center in your organization will enable you to capitalize on and leverage ChatGPT and GPT capabilities for a faster, more efficient, and more competitive knowledge base that can scale to automate services, serve IT desk agents in real-time, and rapidly provide updated information to self-help centers and IT teams.

Linkedin Learning – Service Metrics For Customer Service

Linkedin Learning – Service Metrics For Customer Service
English | Tutorial | Size: 278.85 MB


Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.