Service

PluralSight – Service Design Surveys And Analysis

PluralSight – Service Design Surveys And Analysis Bookware-KNiSO
English | Size: 200.19 MB
Category: Tutorial


You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations

PluralSight – Service Design: Getting Started

PluralSight – Service Design: Getting Started Bookware-KNiSO
English | Size: 165.43 MB
Category: Tutorial


This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

PluralSight – Service Design User Journey Mapping

PluralSight – Service Design User Journey Mapping Bookware-KNiSO
English | Size: 108.58 MB
Category: Tutorial


This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations