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LinkedIn Learning – Balancing AI and the Human Touch in Customer Service

June 27, 2024

LinkedIn Learning – Balancing AI and the Human Touch in Customer Service
English | Tutorial | Size: 94.08 MB

If you currently work in or are looking to make a move into customer service, you’ve probably wondered about the role of AI in the field.

Linkedin Learning – Writing Customer Service Emails UPDATED April 2024

May 22, 2024

Linkedin Learning – Writing Customer Service Emails UPDATED April 2024
English | Tutorial | Size: 276.48 MB

You can write to customers-via email-with consistency and professionalism, but you don’t need to sound robotic to be efficient.

Linkedin Learning – Delivering Bad News To A Customer

April 3, 2024

Linkedin Learning – Delivering Bad News To A Customer
English | Tutorial | Size: 330.57 MB

Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver.

Linkedin Learning – De-Escalating Conversations For Customer Service

March 14, 2024

Linkedin Learning – De-Escalating Conversations For Customer Service
English | Tutorial | Size: 563.13 MB

Nearly every customer service professional has encountered a livid customer.

Linkedin Learning – Onboarding And Adoption Best Practices For Customer Success Management

February 26, 2024

Linkedin Learning – Onboarding And Adoption Best Practices For Customer Success Management
English | Tutorial | Size: 375.56 MB

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for.