Customer

Linkedin Learning – Service Metrics For Customer Service

Linkedin Learning – Service Metrics For Customer Service
English | Tutorial | Size: 278.85 MB


Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.

Linkedin Learning – Measuring The Value Of Customer Service

Linkedin Learning – Measuring The Value Of Customer Service
English | Tutorial | Size: 286.07 MB


Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization.