Slack, Chanbers & Johnston – Operations Management 6e
English | eBook | Size: 22.75 MB
Nigel Slack, Stuart Chambers & Robert Johnston – Operations Management, 6th edition
“Operations management” is the science of managing the production of a product, whether it be a factory-produced car or a shop-produced haircut. Both are products (though the haircut can also be referred to as a service) and the way they are produced can make or break a company. Managing a company’s operations centers on efficiency (doing things right) and effectiveness (doing the right things). Once management has decided the “right things” to do, operations management helps them do it right.
Operations Management is usually a core course in the college business curriculum.
From the preface: Operations management is important. It is concerned with creating the services and products upon which weall depend. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private. Thankfully, most companies have now come to understand the importance of operations. This is because they have realized that effective operations management gives the potential to improve both efficiency and customer service simultaneously. But more than this, operations management is everywhere, it is not confined to the operations function. All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external). This makes, at least part of their activities “operations”.
Operations management is also exciting. It is at the center of so many of the changes affecting the business world–changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on. There has rarely been a time when operations management was more topical or more at the heart of business and cultural shifts.
Operations management is also challenging. Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers. It is they who must find the solutions to technological and environmental challenges, the pressures to be socially responsible, the increasing globalization of markets and the difficult-to-define areas of knowledge management.
This book provides a clear, authoritative, well structured and interesting treatment of operations management as it applies to a variety of businesses and organizations. The text provides both a logical path through the activities of operations management and an understanding of their strategic context.
Contents:
Guide to “operations in practice”, examples, short cases and case studies
Making the most of this book
Preface
To the instructor
To the student
Ten steps to getting a better grade in operations management
About the authors
Acknowledgments
Part One: Introduction
1 Operations management
2 Operations performance
3 Operations strategy
Part Two: Design
4 Process design
5 The design of products and services
6 Supply network design
Supplement to chapter 6–Forecasting
7 Layout and flow
8 Process technology
9 People, jobs and organization
Supplement to chapter 9–Work study
Part Three: Planning and control
10 The nature of planning and control
11 Capacity planning and control
Supplement to chapter 11–Analytical queuing models
12 Inventory planning and control
13 Supply chain planning and control
14 Enterprise resource planning (ERP)
Supplement to chapter 14–Materials requirements planning (MRP)
15 Lean synchronization
16 Project planning and control
17 Quality management
Supplement to chapter 17–Statistical process control
Part Four: Improvement
18 Operations improvement
19 Risk management
20 Organizing for improvement
Part Five: Corporate social responsibility
21 Operations and corporate social responsibility (CSR)
Notes on chapters
Glossary
Index
Format: PDF
Length: 686 pages
Published: 2010 by Prentice Hall
ISBN: 0273730460
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