ServiceNow ITSM Masterclass | Udemy Free Download

ServiceNow ITSM Masterclass | Udemy
English | Size: 2.33 GB
Genre: eLearning

Learn the processes and capabilities of ServiceNow IT Service Management. Pass the ServiceNow ITSM CIS exam.

What you’ll learn
Understand ServiceNow ITSM processes
Learn how to administer the ServiceNow ITSM module
Prepare for the ServiceNow ITSM CIS exam.
Gain hands on experience in ServiceNow ITSM modules
Learn how modern AI like ChatGPT can enhance your ServiceNow processes

This course will get you up to speed with ServiceNow IT Service Management and will also help you pass the ServiceNow IT Service Management Certified Implementation Specialist exam to obtain this sought after certification.

The course includes multiple quizzes, hands on labs, several hours of training videos and 2 practice tests.

The course covers the requirements for the ServiceNow ITSM CIS exam which includes the following modules:

Incident Management

Problem Management

Change & Release Management

Knowledge Management

Service Catalog and Request Management

Configuration Management Database

All of the above modules are covered in detail in terms of how it is used and configured. So this course are ideal for users of the platform as well as administrators.

The course will guide you through creating your own ServiceNow instance which will be used for hands on labs throughout the course.

This course does not replace the official ServiceNow training course, but is supplementary to the official curriculum.

If you want to write the exam, you still need to do the official ServiceNow course and use this course to improve your chances of success.

If you are not interested in writing the exam, this course will be very beneficial to get you up to speed in the workplace with ServiceNow ITSM without the need for conducting the official ServiceNow curriculum.

Who this course is for:
ServiceNow platform administrators and developers
Anyone who wants to advance their career by becoming a ServiceNow ITSM certified implementation specialist
Anyone who want to understand the ServiceNow ITSM processes in more detail