English | Size: 797.88 MB
Genre: eLearning
A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.
What you’ll learn
Case Management in Detail
Knowledge Management
Service Level Agreements
Entitlements
Service Scheduling
Customizing Customer Service Module
Omni-Channel Management
Learn from Udemy’s top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish’s hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.
With 24 high-quality video lessons, hands-on exercises, and practical case studies, you’ll learn:
Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.
Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.
Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.
This course is perfect for:
IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
End users looking to specialize in the Dynamics 365 Customer Service module.
Customer service professionals looking to level up their skills and provide better support to their customers.
Business owners seeking to improve customer satisfaction and retention.
Zero Risk Investment:
Remember, you have absolutely nothing to lose! With Udemy’s 30-day money-back guarantee, you can enroll in “Microsoft Dynamics 365 Customer Service Mastery” with complete confidence. If you’re not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!
Who this course is for:
IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
End users looking to specialize in the Dynamics 365 Customer Service module.
Customer service professionals looking to level up their skills and provide better support to their customers.
Business owners seeking to improve customer satisfaction and retention.
Architects & Business Analysts
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