English | Size: 1.62 GB
Genre: eLearning
Transform Customer Support with Generative AI. Learn to design AI-driven, empathetic, and efficient customer experiences.
What you’ll learn
Design and implement AI-driven customer service systems for faster and smarter support.
Apply prompt engineering to create clear, empathetic, and context-aware AI interactions.
Use AI tools for sentiment analysis, inquiry classification, and personalized responses.
Develop ethical, scalable automation strategies aligned with business and customer goals.
Specialization – 3 course series
Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, and deeply empathetic.
Across three progressive and hands-on courses, learners will explore how Generative AI is transforming customer interactions by automating routine inquiries, generating natural human-like responses, building emotion-aware virtual assistants, and implementing enterprise-level AI strategies. This specialization bridges technology with empathy, teaching learners to create AI experiences that not only solve problems faster but also strengthen customer trust and satisfaction.
Learners begin with the foundations of Generative AI for customer support, gaining skills in prompt engineering, AI-driven communication, and knowledge base automation. The journey then advances into designing emotionally intelligent and multichannel AI systems with sentiment detection, contextual understanding, and proactive analytics. The final course focuses on strategic implementation and governance of AI, equipping learners to deploy responsible, scalable, and business-aligned automation solutions.
Whether you are a customer service professional, business leader, or AI enthusiast, this specialization will help you transform support operations into proactive, intelligent, and human-centered experiences that enhance customer loyalty and drive long-term success.
Applied Learning Project
Throughout this specialization, learners will apply their knowledge through real-world, scenario-based projects that simulate enterprise customer service transformation. In Course 1, learners build an AI-powered support system for SubConnect and design an automation strategy that streamlines inquiries and knowledge base management. In Course 2, they create a customer sentiment command center to monitor emotions and feedback in real time, followed by designing an AI-enhanced experience program that personalizes service across channels. In Course 3, learners develop an AI-driven customer experience hub integrating automation, analytics, and CRM workflows, and conclude by designing a strategic AI service automation framework that aligns technology, ethics, and business goals for scalable, customer-centric operations.
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