LinkedIn Learning – Balancing AI and the Human Touch in Customer Service
English | Tutorial | Size: 94.08 MB
If you currently work in or are looking to make a move into customer service, you’ve probably wondered about the role of AI in the field. In this course, instructor Noah Fleming shows you how to navigate the ever-evolving landscape of customer service with hands-on examples on how to use tools like ChatGPT, Claude, and other new AI technologies to enhance customer interactions.
Learn to balance these advanced tools with the irreplaceable human element, ensuring a service experience that’s both efficient and empathetically tuned to meet customers’ needs. By the end of this course, you’ll be equipped with a wide variety of new and highly in-demand professional skills to provide better customer service with cutting-edge AI technology.
Learning Objectives:
• Understand how AI tools like ChatGPT and Claude are transforming customer service.
• Develop strategies to integrate these AI technologies into your workflow while maintaining a strong human connection.
• Extract actionable strategies from case studies featuring ChatGPT and other AI tools in customer service.
• Learn to make informed decisions about when to use AI versus human judgment in customer interactions.
• Stay ahead of the curve by adapting to new AI trends and technologies in customer service.
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