English | Size: 2.02 GB
Genre: eLearning
Leverage ManageEngine ServiceDesk Plus to Implement ITIL Best Practices and Automate Your IT and Business Processes
What you’ll learn
Introduction to IT Service Management (ITSM) & ITIL Best Practices
Installation and Initial Setup
Incident and Request Management
Service Catalog Configuration
Change, Problem, and Release Management
Asset Management
Knowledge Base
Automations & Workflow Configurations
Integrations & APIs
Reporting and Analytics
Welcome to the Ultimate Guide to ManageEngine ServiceDesk Plus, the perfect course for IT professionals, service desk managers, and business leaders who want to streamline their service management processes and enhance IT operations. Whether you are just starting out or looking to take your skills to the next level, this course covers everything you need to become an expert in ServiceDesk Plus.
In this course, you’ll explore how to manage IT and non-IT services, track incidents, implement automation, and align workflows with ITIL best practices. From configuring service and incident templates to mastering asset management, change management, SLAs, and custom triggers, you’ll gain hands-on experience with practical labs and real-world examples.
We’ll also dive into advanced topics like creating approval workflows, building request life cycles, and integrating ServiceDesk Plus with powerful tools like ADManager Plus, Endpoint Central, Analytics Plus, Microsoft Teams, and even ChatGPT. You’ll also learn to leverage reporting and dashboards to track performance and ensure compliance.
By the end of this course, you’ll have the skills and confidence to implement, customize, and optimize ServiceDesk Plus for your organization, helping you deliver exceptional IT and non-IT services. Enroll now and take the next step in your ITSM journey!!
Lets go!
Who this course is for:
IT Support
System Administrators
IT Managers and ITIL Practitioners
ManageEngine Administrators and Users
IT Consultants and Freelancers
Business Process Owners and Department Heads
ITSM Engineers
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