Master ITIL 4 Managing Professional Essentials (CDS & DPI) | Udemy

IMPORTANT NOTICE BEFORE YOU ENROLL:

This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course.

“Mastering ITIL 4 Managing Professional: Comprehensive Guide to ITIL 4 Framework and Practices” course is meticulously designed for IT professionals seeking to deepen their understanding and expertise in ITIL 4, aiming to become proficient in managing professional-level practices. This comprehensive training program covers all the essential components and advanced practices of ITIL 4, providing participants with the knowledge and skills needed to excel in their IT service management careers.

ITIL 4 Managing Professional is a certification track within the ITIL 4 framework, designed for IT professionals who are responsible for running IT projects, managing teams, and overseeing workflows and practices within their organizations. This certification path focuses on practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.

I begin with an introduction to ITIL and its importance in modern IT service management, exploring the key concepts and components of the ITIL framework and the ITIL Service Value System (SVS). Participants will gain a solid foundation in ITIL 4 by revisiting its fundamental concepts, definitions, terminologies, guiding principles, and the four dimensions of service management, ensuring a thorough understanding of the framework’s core aspects.

The course delves into specialized ITIL modules, starting with the ITIL Specialist: Create, Deliver, and Support (CDS). This section covers the scope and objectives of CDS, organizational structure types and designs, and effective management of resources and workflows. Participants will learn optimization techniques, value stream mapping, and key ITIL practices in CDS, including change control, incident management, and problem management.

Next, the ITIL Specialist: Drive Stakeholder Value (DSV) module focuses on understanding stakeholders and customers, designing and optimizing customer journeys, and effective communication and stakeholder management strategies. Key ITIL practices in DSV, such as relationship management and service level management, are thoroughly explored to equip participants with the skills needed to drive stakeholder value effectively.

The ITIL Specialist: High Velocity IT (HVIT) module addresses the rapid pace of digital transformation, high-velocity principles, and the integration of Lean, Agile, and DevOps methodologies. Participants will learn about continuous delivery, service validation, and testing, gaining insights into practices that support high-velocity IT environments.

The course also covers the ITIL Specialist: Direct, Plan, and Improve (DPI) module, focusing on governance, risk, and compliance (GRC), strategy and direction, and continual improvement. Participants will learn models and techniques for measurement, reporting, and risk management, ensuring a comprehensive understanding of DPI practices.

Advanced DPI concepts are explored in the ITIL Strategist: Direct, Plan, and Improve (DPI) module, emphasizing the integration of DPI into daily operations, alignment with business goals, and building a culture of continual improvement. Organizational change management strategies are also covered to help participants lead and manage change effectively.

Finally, the ITIL Leader: Digital and IT Strategy (DITS) module provides insights into digital business and IT strategy, strategic alignment, and leading digital transformation. Key ITIL practices in DITS, such as risk management and portfolio management, are discussed to equip participants with the leadership qualities and techniques needed to drive successful digital and IT strategies.

ITIL 4 Managing Professional certification is ideal for IT practitioners working in technology and digital teams across businesses, enabling them to understand and apply ITIL principles to achieve operational excellence.

By the end of the course, participants will be well-prepared to achieve ITIL 4 Managing Professional certification and excel in their IT service management roles, driving value and innovation in their organizations.

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