English | Size: 483 MB
Genre: eLearning
Transform Your Workday with Generative AI
Generative AI is transforming the way we work, and customer-facing professionals are at the forefront of this shift. This course bridges AI technical knowledge and application by equipping customer service agents and front-line teams with the practical skills they need to harness generative AI for real-world tasks. From crafting personalized, context-driven responses to analyzing customer feedback and streamlining workflows, this course provides the tools to elevate productivity, improve customer interactions, and make work more efficient—all without requiring technical expertise.
The video takes a hands-on, step-by-step approach to ensure learners grasp the practical application of generative AI tools. I’ll guide you through each concept, speaking directly to you while visually demonstrating key elements on screen. You’ll see real-world examples of prompts, workflows, and outputs as I walk you through the process of building and refining them. The lessons are interactive and modular, allowing you to follow along with exercises and immediately apply the techniques to your own work. With clear visuals, easy-to-follow instructions, and a focus on practical use cases, this method ensures that you not only understand the concepts but feel confident using AI tools in your daily tasks.
Through the training, Di Le will also show prompt engineering examples in the top LLMs in use: ChatGPT, Gemini, and Claude.
Learn How To:
Use AI for Summarization
Data Analysis: Use AI to analyze customer feedback trends or extract insights from survey data.
Creative Writing: Generate personalized responses, engaging social media content, or tailored email templates.
Training Support: Develop mock scenarios or scripts to upskill new team members
Handling Sensitive Conversations with AI
Boosting Collaboration and Efficiency
Ensuring Ethical and Responsible Use
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